Today, the employee experience matters nearly as much as the customer experience. As the U.S. unemployment rate dips to 50 year lows, the reality is that organizations must pay attention to their employee’s experience.Read More
Everyone wants to know “what separates my brand from that of my rivals?” But while it seems straightforward, it is not a fully objective question. The ideas that each brand’s teams bring with them about exactly what a brand is shapes how they approach this question.Read More
Knowing exactly what a brand was used to be easy. The word had just one meaning. It was the mark that determined how one farmer knew his cattle from that of the farmer down the road. Now the term has come to mean so much more and with that expanded definition has come a slew of ways to misunderstand it.Read More
Over 40 years ago, organizations came to realize that understanding how to build and activate a brand could provide massive benefits - and big profits! The same is now true with Customer Experience planning. What once was a niche enterprise is more than mainstream. In fact, it seems like every single company is engaged in some for of CX planning.Read More
We’ve discovered another example of advertisers taking a trend we discovered and directly applying it to their creative strategy. It’s all about millennials and home buying. Even though the misconceptions about millennials still abound, one thing is for sure, they love their pups.Read More
Over the past several years we’ve been often asked about Millennials, largely because they have actually become the largest generation —80 million people in their early 20s to early 30s - so everyone wants a piece of them. However, it has become clear that much of what has been characterized is more myth than fact. Relying too much on what becomes conventional wisdom is a mistake that was made with millennials, but should be one we all learn from.Read More
With the many sources of information bombarding us all the time, our brains are still programmed to prioritize—with virtually zero conscious thought—the sound or smell of fire burning nearby, for example, or even the much more subtle sound of twigs breaking as something sneaks up on us. Without too much contemplation, we all intuitively understand that this sort of lightening-fast unconscious thought will generate an automatic flight response that will override virtually any other activity our brains may have been engaged in—even sleep for that matter.Read More
We have seen the evolution of research and its relationship to effective marketing develop in real time, and in the interest of remaining in a leadership role, behavioral science has been a constant point of discussion in our offices.
It seemed for a while like maybe we had all figured out how to deal with tobacco. Use has plummeted, especially among younger users. Then came vaping.Read More
At Campos, we define branding as “the discipline that guides the way an organization thinks, acts and communicates.” The best way to express this is that every organization must synchronize their Vision, Values and, ultimately, their Voice. These three elements of branding summarize what the organization stands for, how it is distinctive, and why anyone should care about it.
Inside-out branding is based on the fundamental belief that, if the brand does not live and breathe on the inside of the organization, few on the outside are going to believe in it. Isn’t that the whole point of branding: cultivating a trusted relationship with customers or consumers? Linking your Vision, Values and Voice is the best way to ensure that your brand can deliver on its promises in the long term.Read More
The word “millennial” often conjures an image of a single, underemployed barista with thousands of dollars in student loan debt living in her parents’ basement. And while one in three young adults do indeed live at home with their parents, most of them are out of the nest—and many are nesting themselves.
The biggest and cutest trend in millennial nesting is dog ownership. An astonishing three-quarters of Americans in their 30s—which is to say, mostly millennials—own dogs. That’s why Tesla’s new Dog Mode is a brilliant addition to their product that speaks right to the millennial market. (It’s also the sort of idea that someone definitely should have thought of already!)Read More
Uniqlo is a favorite among some of the team here at Campos. They have done a great job in the US coming in at a time when other retailers in similar categories are perceived as the “dad brands”. They offer great fits, at a fantastic price and their quality is way above average.
The Atlantic has a good look at the brand in a new article, what has built them into a fashion retail powerhouse, and what pitfalls may lie ahead, but we don’t think it’s shows the full picture as to what has made Uniqlo such a success.Read More
With SXSW in full swing down in Texas, there will be many articles published about “trends” coming from the conference that we should all be aware of.
This begs the question: How does Campos (or anyone, for that matter) forecast trends?
From the outside, it can seem like guess work. How can someone know what consumers will want a year from now, or which developments businesses should scale earlier rather than later in their life cycles? Well, we don’t claim to be clairvoyant, but there is a way in which we can do just that.Read More
There are many valid approaches to brand planning and development. And, depending on the life stage of your business, one may be more appropriate for your business or brand. But one thing is constant: there are essential elements of research that must be included in your brand planning process, regardless of the life stage of your business.Read More
The beauty of an Inside-Out Brand is that the brand promise—the operational structure behind the brand—is developed based on the differentiated products, services or behaviors that the organization is already successfully delivering to the consumer or target audience. As a result, there is alignment between what the organization is saying about themselves in the market and who they actually are.
It requires equal support from the CEO, senior management and, ultimately, members of the rank-and-file workforce. As a result, in large corporations, marketing alone cannot lead this. The Human Resources team in the organization must also become a partner in this effort for two important reasons.Read More
As we’ve been studying the Port Authority to help the Port Authority in their rebranding process, we’ve all been paying a little more attention on our daily commutes.
We won’t reveal any spoilers for our research, but one thing is clear: driving a bus is always hard and driving one in Pittsburgh is extra hard. An interview with Jill Smallwood, a Port Authority bus operator opens an even greater window into the other aspects of driving the bus - the parts of the job that hardly have anything to do with staying under the speed limit or keeping the bud from sliding on ice.Read More
Working on a particular brand or brands day after day, we become attached to them in ways that others may not be. It’s a natural human response when we’re invested in the work we do.
However, for the sake of the brands that we build and hope to continue to build, it’s important that we pause from time to time to objectively ask some big, tough questions.Read More
L'Oréal Chief Marketing Officer Marie Gulin-Merle attributed her company’s “digital transformation” to a focus on storytelling and personalized digital experiences, but also to the power of customer segmentation.
L’Oreal’s success illustrates the importance of one of our most important tools at Campos - Customer Segmentation. It’s been a hot topic lately. While the concept has been one that we have put to use for clients for many years, it has emerged as a powerful trend recently in the form of entrepreneurs and startups turning entire categories on their heads by targeting highly specific groups of people.Read More
Updating your brand is a big investment, and many clients approach us unsure whether they need to evolve their brand or completely reposition it. Often they’re not even sure how to articulate the difference between the two.
it’s always best to ensure you understand the problem that needs to be fixed before you invest in trying to fix it. This means not only knowing what problem you are trying to solve, but also clearly identifying the brand issues that will enable you to determine the most effective and efficient way to achieve the right solution.Read More
In 2007, when food giant Nestlé purchased Gerber for $5.5 billion, the company controlled 81% of the US baby food market. Founded in 1928, Gerber essentially created the market when Dorothy and Dan Gerber developed a process for mass producing strained peas at the family’s canning company.
But just a decade after its purchase by Nestle, Gerber’s market share has fallen to about 60%. In response to these trends, Gerber decided to undertake a two-year, comprehensive brand overhaul.Read More