Business Development Representative (BDR) - Qualitative Research & Recruitment
The importance of customer experience has never been more vital to the growth of a business than it is today. Campos specializes in working with organizations in industries that have highly complex customer journeys to help them focus their CX and brand efforts on the strategies that will have the biggest impact on value for company and customer.
Our Business Development Representative (BDR) - Qualitative Research & Recruitment will be responsible for managing inbound prospects, maintaining superior customer satisfaction, and growing a vital part of the business. If you are a self starter who is deeply passionate about customer happiness, we'll help you build your career in sales with a collaborative and diverse team of talented individuals.
What you will be doing
Engage Inbound Prospects
Answer inbound phone line and respond to inbound email requests for research
Qualify opportunities and identify appropriate sales/research team members to assist in sales effort
Schedule meetings with prospects and manage sales cycle for the following services:
Recruitment of customers to engage in research
Use of Focus Group and other research facilities
Engaging Moderators to conduct research among customers
Projects involving all of the above.
Ensure Customer Success
Provide exceptional prospect and customer experience through every interaction
Maintain client relationship throughout project execution
Manage customer satisfaction survey process
Participate in Reporting and Management
Maintain CRM with regular updates
Weekly, monthly and quarterly reporting out to the business
Identify Strategic Prospects for Outreach
Assist in account/prospect identification
Execute educational campaigns against prospects
Work with Sales Director to develop strategic email campaigns
Assist with Sales Marketing Efforts
Assist in the creation of marketing materials for sales
Manage proposal process, formatting and submission
Work with team members to execute contracts
Attend appropriate networking events
The skills we’re looking for:
Commitment to pursuing a career in sales
Consistent track record of overachieving
A desire to work in a fast paced environment
Empathic listener and persuasive communicator
Competitive, resilient, and highly motivated
A great attitude and love for teamwork
Bachelor’s degree required
If you think this position is right for you, send us your resume (PDF preferred) and let us know a little bit about you.
VIRTUAL CALL CENTER RESPONDENT RECRUITMENT & DATA COLLECTION SPECIALISTS
Our specialists are energetic, self-motivated people who are comfortable engaging others and presenting opportunities to take part in market research studies.
Virtual, home-office environments allow you to work comfortably from your home, free from distractions and interruptions.
This work-at-home position provides:
Exciting and challenging opportunities
Flexibility to control your schedule and develop methods to boost your productivity
Steady and reliable work stream
Employment as an employee of Campos, rather than as an independent contractor
On-the-job paid training
Campos will supply you with:
A Laptop computer
A noise canceling headset
The Campos phone app for outbound calling
A direct extension to receive incoming calls/callbacks
A Voicemail box and message retrieval system
Cloud-based access to our respondent recruitment platform and resources
You are expected to provide:
Reliable, broadband internet connection
Reliable home telephone or cell phone service
Solid online/cloud computing and data entry skills: Able to easily navigate from screen to screen, program to program, and accurately record project data into spreadsheets or docs
A quiet and private work space
A successful Specialist:
Is a good conversationalist who is patient and can answer questions and/or offer information while adhering to limitations of project confidentiality
Is an active listener
Is honest, committed, and resourceful
Is an organized self-starter
Client Service Assistants
The Client Service Assistant (CSA) represents Campos as the primary point of contact for our clients, visitors, and research study participants who seek assistance and/or information during their visit to our downtown Pittsburgh market research facilities.
This part-time position requires strength in solving unexpected problems promptly. The CSA will interact with clients from many different industries and participants from varied backgrounds and walks of life. A good-natured personality, therefore, is a must for success as a Campos CSA.
DUTIES & RESPONSIBILITIES
Serve as the Campos host to guests conducting and participating in focus groups and interview sessions.
Project professionalism and a pleasant disposition - ALWAYS.
Prepare facility for session execution prior to guest arrival.
Receive guests as they arrive at the facility.
Direct guests to the appropriate areas.
Be readily available to cater to guest needs.
Perform tasks invariably related to internal facility functions.
Act as on-site liaison between guests and Campos staff project managers.
Complete necessary session-related paperwork.
Work closely with Campos staff project managers to provide clear, concise reports during and after client sessions.
Reset facility after session completion.
QUALIFICATIONS & REQUIREMENTS
Some college and/or previous customer service experience
Strong interpersonal skills
Effective problem solving abilities
General availability for a start as early as 3:30 pm and an end of 11:30 pm preferred. Optional Hours: Hours can also be supplemented in our call center on days not scheduled for facility. Hours for the call center are M-Th 4:30 – 9:00 pm; Friday 3:00 – 7:00 pm; Saturday 10:00 am – 2:00 pm.
If One of these sound like the perfect job for you, tell us a little bit about yourself and a member of our team will be in touch.
Do you love figuring out what makes consumers tick? How organizations can get their message heard above all the noise? What the stories are behind the data?
Campos would love to show you how market research works in the everyday and to add your brain to our collaborative environment! Be an intern at a rapidly growing marketing consulting firm in a creative environment in our Pittsburgh or Chicago offices.
We hire paid interns throughout the year to work 8-10 hours per week with our research team, supporting the testing and execution of surveys, keeping up with all the details of managing qualitative interviews, and generating data visualizations.