VIRTUAL CALL CENTER RESPONDENT RECRUITMENT & DATA COLLECTION SPECIALISTS
Our specialists are energetic, self-motivated people who are comfortable engaging others and presenting opportunities to take part in market research studies.
Virtual, home-office environments allow you to work comfortably from your home, free from distractions and interruptions.
This work-at-home position provides:
Exciting and challenging opportunities
Flexibility to control your schedule and develop methods to boost your productivity
Steady and reliable work stream
Employment as an employee of Campos, rather than as an independent contractor
On-the-job paid training
Campos will supply you with:
A Laptop computer
A noise canceling headset
The Campos phone app for outbound calling
A direct extension to receive incoming calls/callbacks
A Voicemail box and message retrieval system
Cloud-based access to our respondent recruitment platform and resources
You are expected to provide:
Reliable, broadband internet connection
Reliable home telephone or cell phone service
Solid online/cloud computing and data entry skills: Able to easily navigate from screen to screen, program to program, and accurately record project data into spreadsheets or docs
A quiet and private work space
A successful Specialist:
Is a good conversationalist who is patient and can answer questions and/or offer information while adhering to limitations of project confidentiality
Is an active listener
Is honest, committed, and resourceful
Is an organized self-starter
Client Service Assistants
The Client Service Assistant (CSA) represents Campos as the primary point of contact for our clients, visitors, and research study participants who seek assistance and/or information during their visit to our downtown Pittsburgh market research facilities.
This part-time position requires strength in solving unexpected problems promptly. The CSA will interact with clients from many different industries and participants from varied backgrounds and walks of life. A good-natured personality, therefore, is a must for success as a Campos CSA.
DUTIES & RESPONSIBILITIES
Serve as the Campos host to guests conducting and participating in focus groups and interview sessions.
Project professionalism and a pleasant disposition - ALWAYS.
Prepare facility for session execution prior to guest arrival.
Receive guests as they arrive at the facility.
Direct guests to the appropriate areas.
Be readily available to cater to guest needs.
Perform tasks invariably related to internal facility functions.
Act as on-site liaison between guests and Campos staff project managers.
Complete necessary session-related paperwork.
Work closely with Campos staff project managers to provide clear, concise reports during and after client sessions.
Reset facility after session completion.
QUALIFICATIONS & REQUIREMENTS
Some college and/or previous customer service experience
Strong interpersonal skills
Effective problem solving abilities
General availability for a start as early as 3:30 pm and an end of 11:30 pm preferred. Optional Hours: Hours can also be supplemented in our call center on days not scheduled for facility. Hours for the call center are M-Th 4:30 – 9:00 pm; Friday 3:00 – 7:00 pm; Saturday 10:00 am – 2:00 pm.
If One of these sound like the perfect job for you, tell us a little bit about yourself and a member of our team will be in touch.
Do you love figuring out what makes consumers tick? How organizations can get their message heard above all the noise? What the stories are behind the data?
Campos would love to show you how market research works in the everyday and to add your brain to our collaborative environment! Be an intern at a rapidly growing marketing consulting firm in a creative environment in our Pittsburgh or Chicago offices.
We hire paid interns throughout the year to work 8-10 hours per week with our research team, supporting the testing and execution of surveys, keeping up with all the details of managing qualitative interviews, and generating data visualizations.